March 24-27, 2025
Colorado Springs, CO
#narpm2025
Colorado Springs, CO
#narpm2025
2025-03-24 08:00:00
Speaker: Nikki Miller
No Holes in the Bucket
Growth requires us to think differently than we’ve ever thought, tackle problems we never thought we’d have and wake up every day running the most complex and challenging business we’ve ever run. Welcome to scaling a business. But scaling isn’t just about what we put into the business, scale and success are also about what we ensure doesn’t leak out. Let’s talk about how to spot the holes in any business that could sink the whole ship.
Speaker: Tiffany Rosenbaum
The Journey to Unstoppable: Empowering Teams for Explosive Business Results
Unlock your team’s potential for explosive growth with strategies to pivot, adapt, and consistently exceed goals. Gain a blueprint for leadership that fosters loyalty, accountability, and peak performance. Leave equipped with actionable tools to enhance communication, align goals, and build a resilient team culture—everything needed to kickstart your journey to unstoppable success.
Speakers: Dr. Gary Kustis, Ashley Blessing, and Corey Robinson
From Planning to People: Key Elements for a Successful Business Exit
Our panel of experts will present key strategies for successful business transitions, including early planning, clear communication, and engaging advisors. Our organizational psychologist will discuss the psychological dynamics of selling a business, from managing emotions and leadership transitions to preserving company culture. The panel will also highlight key risks, including inadequate valuation, poor documentation, tax-related issues, and address the personal and cultural challenges that can make or break a deal, beyond just the numbers.
Speaker: Scott P. Brady
HOAs or No Way? The Pros and Cons of Adding Association Management
3 years ago I made the leap into association management and eschewed the common thinking in our industry that it was not worth it, and now manage over 150 associations and 7,500 owners. In this presentation I share my journey and share the good, bad and ugly about association management.
Speakers: Mark Brower and Peter Lohmann
Fees & Trust: Fixing the PM Fee Paradox
In this panel, Mark Brower and Peter Lohmann will demonstrate how to design a win-win fee structure that drives desired behaviors and naturally repels regulation. Attendees will learn how aligning incentives with client and tenant goals can enhance service, boost profitability, and avoid regulatory scrutiny. Attendees will leave with actionable strategies to create fee structures that benefit all parties and help protect their businesses from increasing regulatory pressures.
Speaker: Cortney Gill
Rethink Your Real Estate – How to Develop and Grow a Steady Referral-Based Business
The class offers essential training for property management professionals looking to grow their business through referrals. They will learn how to have strong relationships with their tenants, clients and industry partners to generate a consistent stream of referral base leads. The class will cover key strategies, communication skills that will help build trust and increase visibility in the market.
Speaker: Pete Neubig, MPM® RMP®
How to Make Offers So Good People Feel Stupid Saying No
In this session you will learn how to create “Grand Slam” offers. Offers that are so effective and profitable they will change your business. Stop lowering your price to attract more customers. Learn the “value equation”. Bring in more leads, higher conversion and more profitability!
Speaker: Peter Hernandez
Power Beyond Systems – What You Can Achieve with a People-Centric Strategy
The audience will appreciate that pairing systems and processes with the right team and strong internal habits is key to executing the organization’s mission, enhancing customer experiences, and driving business growth. This presentation will equip you with the strategies to assess, elevate, and transform your organization and its culture.
Speakers: Josh Heintz, Allison DiSarro, and Daniel Craig
Financial Solutions for Any Scenario
In this panel presentation, we will highlight the value of using different financial services, ranging from accounting and bookkeeping, to banking, to real estate investment services. We will cover topics such as cash flow management, budgeting for corporate capex and growth, piercing the corporate veil, financial accountability and transparency, managing large sums within trust accounts, speaking the language of your investor, products to scale your client’s portfolio and more!
Speaker: Andrea Proeber
Legal Tips and Tricks: How to Stay Out of Court
Avoiding legal pitfalls is essential in property management. In this session, you’ll learn practical legal tips and strategies to minimize risk, prevent disputes, and stay out of court. From understanding contracts to handling difficult situations, this session provides the tools you need to navigate the legal landscape with confidence.
Speakers: Marc Cunningham, MPM®, Nate Tew
Round table discussions where there are specific topics to be shared. The discussion topics will be set in advance and will largely focus on broader topics the larger operators can relate with and discuss freely, such as: state of the industry, changing landscape of rental housing, legislation, trends and industry shifts, broader challenges/opportunities, challenges of a scaling business, etc.
Speaker: Mark Kreditor, MPM® RMP®, NARPM Past President
Profitability vs. Efficiency
The session is a “generational flexibility exercise” taking the PM broker through a series of self-analysis to uncover what they do best (and work back from there). Maybe your specialty is HOA interaction, maybe you won’t deal with HOA interactions. Perhaps your strength is in collections or cost efficient repairs and make readies. Every PM has an ideal property in mind that they want to manage more of. My session hopes to take a can opener to your portfolio in order to make the broker more flexible and open to rapid growth.
Large PM companies sell for a higher multiples than small PM companies. When I sold my business and retired, I was able to get a 100% premium of the normal market multiple because of our size and profitability. Large companies like to buy large companies. Growth often comes by being open and flexible and trying new things with new owner groups. Let us focus together on what we do best, what we can consider doing better, and how to take all actions possible toward increased profits throughout this process.
“Run your business as if you’re a professional athlete; put as many points on the board as quickly as possible and bring the greatest value to yourself and your brand. Remember to retire before you get hurt really bad
Speaker: Robert Helms
Jumpstart Your Business and Make 2025 Your Best Year Yet
Does your property management business need a shot in the arm? There are more opportunities today than ever before, and now is the time to sharpen your saw and empower your team through mission, leadership, and the right strategies. Success is not an accident. Discover several timeless techniques for becoming more effective, gaining clarity and confidence, and increasing both your market share and client retention.
Speaker: Randall Henderson
Strategy Is Dead Without the Right Tactics – Why Your Business Is Stuck
Today’s property manager must have a mastery of the industry and a sense of how they win, as well as the day-to-day tactics to implement their strategy. If you lose sight of one OR the other, stagnation is the result. Most small businesses get stuck. I will show how today’s businesses can break through the mire of the solo property manager and make the move to a business owner.
Speaker: Ray Hespen
Definitive Proof: The Data That Proves Which Specific Maintenance Metrics Are Altering Lease Lengths and Subsequently Investor Retention
This presentation, Definitive Proof, uncovers the key maintenance metrics that directly impact lease lengths and investor retention. Using comprehensive data analysis, we’ll reveal which specific factors in property maintenance are influencing resident decisions to renew leases and how these metrics ultimately affect investor satisfaction and retention. By understanding the direct correlation between maintenance performance and lease longevity, property managers and investors can make informed decisions that maximize ROI and resident retention.
Speaker: Stacy Holden, Wolfgang Croskey, and Kyle Triplett
AI – Transforming the Employee Experience in an AI-Enabled Future
In an industry with ever-present staffing challenges, implementing AI can allow your team to spend less time on manual busywork. However, to reap these advantages, property management leaders need to empower teams with the necessary skills and mindset to be successful in this new era of AI-driven work. Join us in this session and hear from real estate experts and AI technologists who will share their insights on how to effectively incorporate AI to bring about a transformative change in the employee experience.
Speaker: Brad Randall
Speaker: Justin Anderson
The Real Estate Crystal Ball
This session will focus on market forecasting, helping us understand where this rapidly shifting market is headed and what that means for professional property managers. We will look through the lens of the Market Cycle to gain a clear understanding of how markets work and evaluate the key indicators that define specifically where we are in the market cycle. We will then cast our gaze to the future and explore what is happening with inventory, interest rates and pricing to clearly see what is on the horizon for our clients, and what we should do to prepare our businesses for the coming cycle.
Speakers: Robert Gilstrap and Tyler Craddock
Speaker: Monica Gilroy, Esquire
An Adventure with the EPA: A Play-by-Play Discussion of a Lead-Based Paint EPA Investigation
Attendees will walk through a Lead Based Paint Investigation from start to finish. Attendees will be refreshed on the current state of the Lead Based Paint laws and requirements, in light of various EPA changes to the LBP rules. This session will teach attendees ways to reduce or eliminate liability with the EPA, how to educate their staff and maintenance teams, how to be federally compliant and what to do (and not do) if they are faced with an EPA investigation. Real World example of how the PM was successful in avoiding hundreds of thousands of dollars in penalties and fines.
Speaker: Jay Berube
Setting Clear Expectations: The Key to Long-Lasting Success with Landlords and Tenants
This session explores how setting clear expectations from the very beginning—through effective onboarding, transparent communication, and key touchpoints—can make or break relationships with landlords and tenants. From using videos to outline important processes, to ensuring alignment on roles and responsibilities, this session gives you the tools to avoid confusion and prevent future issues. Attendees will leave with a roadmap for integrating clear communication and onboarding strategies that set the tone for successful, long-term relationships.
Speakers: Jennifer Merritt and Jeremy Pound
Leverage Technology to Create a Raving Fan Onboarding Experience For New Clients
Ready to multiply your business by retaining the clients you love, generating referrals, and encouraging repeat business? In this session, we’ll dive into the three R’s—Retention, Referrals, and Repeat Business—showing you how to build a world-class onboarding experience that transforms the first 100 days into the foundation of long-term relationships. You’ll learn how to treat clients like investors, using account reviews and tailored opportunities to expand your business, and discover how storytelling and client recognition can create a community of raving fans who advocate for your brand. Let’s turn every client into a lifelong partner.
Speaker: Logan Miller
Furry Friends to Assistance Animals: Legal and Practical Insights for Property Managers
Many property managers and owners alike see the same online letters submitted from different tenants all the time. And yet, many feel like their only course of action is to approve them. This session teaches property management professionals how to screen animals on their property effectively. The attendees will leave the session with a firm understanding of the difference between pets and assistance animals, trends in accommodation requests, and best practices for remaining compliant while screening animals.
Speaker: Adam Willis
The High-Performing Playbook: Strategies to Elevate Your Team and Business
The attendees will leave the session with a clear grasp of the best leadership practices to effectively manage both stateside and remote team members. This session teaches leaders how to foster collaboration, drive engagement, and build a high-performing team regardless of physical location. By mastering these leadership strategies, participants will learn how to transition from being hands-on managers to empowering their teams to take ownership, allowing them to focus on strategic oversight and long-term growth.
Speakers: Peter Lohmann (Moderator), Sean Forster (Panelist), and Jordan Muela (Panelist)
Research-Backed Strategies for Improving Owner Relationships
Understanding your property owners’ needs (and effectively meeting) them is crucial for any successful property management business. In this session, we’ll look at two flagship Owner Experience surveys, done by AppFolio and Peter Lohmann & Jordan Muela (with Harris Poll) to find out what property owners care most about when working with property managers. We’ll share insights into your owners’ motivations, expectations, and preferences so that you can unlock significant growth in both your portfolio and your bottom line.
Speaker: Mike Nelson, MPM® RMP®
The NARPM KPI Project: Helping Members Become More Profitable
During this session you will see HOW the NARPM Accounting Standards can help your company become more profitable in addition to seeing how efficient your operation is. Do you think your company provides a better service. I will show you how you can KNOW that you perform better than others.
Speaker: Rob Hahn
New World Order. Unprecedented Threats, Unprecedented Opportunities
We all woke up to a new world on Wednesday November 6th with a new president. Republicans now control the House, the Senate and the Presidency. Now the President must deliver on a populist platform, and making housing affordable was one of the biggest promises he made. As the President strives to deliver on those promises, we must acknowledge that rentals are the tip of the spear for housing affordability. The industry will face some of the greatest threats and challenges, but also have unprecedented opportunities for leveling up. We touch on the legal, political, economic and technological environment confronting the housing industry overall and property management, in particular. We look at what none of us can control, in order to identify what we can control and must. Navigating the new world, we find ourselves in is essential for the industry, for consumers, and for the future of the country.
Instructor: Kellie Tollifson, MPM® RMP®
Hiring Best Practices for Property Managers
Topics include developing effective job descriptions, compensation best practices and hiring selection practices. Upon completion of the course property managers should feel more comfortable about how to better fill staffing needs.
*Additional Fees Apply. This class is not included with a Full Conference Pass
Instructor: Mike Nelson, MPM® RMP®
Cash Flow Analysis
Topics include developing effective job descriptions, compensation best practices and hiring selection practices. Upon completion of the course property managers should feel more comfortable about how to better fill staffing needs.
*Additional Fees Apply. This class is not included with a Full Conference Pass
Instructor: Marc Cunningham, MPM®
How to Run a Successful Property Management Company
This event is not about the nuts and bolts of being a property manager, rather it will focus on the principles and strategies necessary to RUN the business end of the property management business. It is designed for company owners and leaders.
*This class is an additional fee and can be purchased within the registration process. Lunch is not provided*
Note: NARPM does not use 3rd party contractors to book hotel rooms and attendees should only book their rooms directly with the hotel.
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