Speakers

Rob Hahn

Rob Hahn is the founder and Managing Partner of 7DS Associates – a strategy consulting firm
specializing in creative solutions rooted in strategic analysis and data. With a varied background from finance, corporate law, technology, product development, media and entertainment, startups, fashion and even as a professional card player, Rob brings a unique perspective to business problems. Rob started in real estate at a specialized commercial real estate investment firm investing in airplane hangars (true story!). He moved on to Realogy, where he headed the interactive marketing for Coldwell Banker Commercial.

Rob writes the well-known blog Notorious R.O.B., where he opines on topics in real estate, technology, marketing, and strategy through far-too-long posts. He is a prolific speaker at industry events, such as Inman Connect, T3 Summit, local, state and National Association events, as well as weddings and bar mitzvahs. Somehow named to the Inman 100 Most Influential People list despite his best efforts not to be noticed, Rob understands that with great power comes great responsibility. Conversely, he notes that with very little power comes very little responsibility.

He is a graduate of Yale University with a degree in Philosophy. Unfortunately, the Wall Street Philosophy Banks were not hiring when he graduated, so he decided to add a law degree from NYU along with student loans the size of a good mortgage. He is a refugee from New Jersey currently residing in Las Vegas, Nevada with his wife, the amazing Sunny Lake Hahn.

Robert Helms

Robert Helms is a professional real estate investor with investment and development experience in nine states and six countries. As a former top producing real estate agent, Robert ranked in the top 1% of sales in the world’s largest real estate organization. For 4 years, he taught Real Estate Practices & Appraisal at the college level.

Robert’s investment and development companies have past and current projects valued at over $800 million. He is the co-author of Equity Happens – Building Lifelong Wealth with Real Estate and the founder and host of the nationally syndicated radio show The Real Estate Guys™, now in its twenty-eighth year of broadcast. The podcast version of the show is one of the most downloaded podcasts on real estate and is heard in more than 190 countries. Visit him at realestateguysradio.com

Nikki Miller

Nikki Miller is the Founder of The LEAD Syndicate, a groundbreaking first-of-its-kind leverage platform she ideated and launched to the real estate marketplace. This innovative platform supports partners across hundreds of locations nationwide. Under Nikki’s visionary leadership, The LEAD Syndicate was successfully sold to and launched with OJO/Movoto, the largest privately owned real estate search engine. Together they launched Lever by Movoto further solidifying its impact in the industry and commitment to individual agent success.

Drawing upon over a decade of distinguished experience in real estate, coaching, training, and advanced systemization and integration, Nikki has cultivated a renowned reputation and created an ecosystem that prioritizes results. Her dedication is evident in the ideation of this transformative support system, the wealth of complimentary resources she offers, and her engaging presence at numerous real estate events throughout the year. Nikki is also a sought-after international speaker, author and corporate consultant where she supports companies in systematic integration, operations and scale. For regular business insights and motivation follow Nikki on Instagram @the_nikki_miller 

Justin Anderson

Justin Anderson is the Chief Executive Officer of RentSmart, a company dedicated to empowering small- and mid-sized property management firms by providing comprehensive solutions to optimize their back-office operations and accelerate business growth.

A licensed real estate broker in Georgia, Florida and South Carolina, Justin holds a master’s degree in finance from Harvard University. With over 25 years of experience in the real estate sector, he has successfully purchased, sold and managed more than 2,000 units throughout his career.

Monica Gilroy, Esq.

Monica Gilroy, Esq., is the founding member and managing partner of the Gilroy Law Firm in Atlanta, Georgia. For over 30 years, Monica’s national law practice has centered on real estate litigation and assisting property management companies, brokers and owners with all aspects of their business. She is the General Counsel of the Atlanta NARPM Chapter, providing legal services to its members.

As a subject matter expert, Monica works closely with property managers, lenders and real estate companies in handling their Fair Housing issues and working to create protocols to prevent the same. Monica has been named a Top 50 Woman Attorney in the state of Georgia. Monica is a national speaker and educator on property management, real estate and related litigation topics. She can be reached at mkg@gilroyfirm.com.

Mark Kreditor, MPM®, RMP®

Mark Kreditor, MPM®, RMP®, is a Past President of NARPM and no stranger to public speaking. His songs, stories and classes were a regular part of NARPM events for close to 25 years. In 2014, he sold his 1,650-door portfolio and retired. His company, Get There First Realty, was sold to a large public company for what he believes at the time was a record industry multiple. While operating the company, his annual net profit of 57% of sales was largely derived from ancillary income and services. In Mark’s words, “Property management fees are just the loss leader leading to greater opportunities for services to customers, clients and contractors.”

Since retiring, Mark spends most of his time serving on philanthropic boards and foundations and teaches music, theater and film classes throughout the country as well as property management classes for Berkshire Hathaway’s property management divisions. His presentation will dive into what we do best as individual business owners and see how this analysis might lead us to newfound business opportunities. Mark has been happily married to his wife, Carol, for 38 years, and they have two daughters, a son-in-law and three adorable grandchildren who live seven houses away. Mark is an avid athlete and has completed 13 marathons and currently enjoys a good walk or swim since hanging up his running shoes. This keynote is a wakeup call about staying ahead of the curve and continuing to accumulate as much wealth from this wonderful industry as is legally possible.

Ashley Blessing

A senior manager with Herbein CPAs & Advisors’ Small Business \Department, Ashley Blessing, CPA, is a Herbein 360 leader. Ashley advises organizations on how to improve and transform the way they do business. She is passionate about advisory services and works closely with her clients to help businesses accomplish and follow through on strategic goals. Drawing on more than 12 years of experience, she works collaboratively with her clients to help identify pain points and develop plans that lead to concrete solutions. As a Herbein 360 advisor, Ashley believes in taking an integrated view of the operational, financial, organizational and technical aspects of each business.

Jay Berube

Jay Berube, co-founder and CRO of BetterWho, is a seasoned coach and consultant with over two decades of experience in real estate and property management, having sold 1,400 homes and managed over 3,000 properties. His expertise extends to cutting-edge technologies like ChatGPT and AI, making him a leader in leveraging technology for business success. Known for his ability to enhance team performance, generate leads and develop strategic plans, Jay empowers clients to overcome challenges, avoid costly mistakes and reach their ultimate goals.

Scott Brady

Scott P. Brady was born in Worcester (sounds like “Whister”), Massachusetts, in 1963.  Scott graduated from the University of California, Berkeley with a degree in Comparative Literature (German, Latin and English) and obtained his Master of Business Administration from California State Fullerton in 1993. In 2012, he started Progressive Property Management, Inc., and now has over 100 agents and over 1,000 residential properties under management.  In 2020, he took the leap into association and has grown this division to 190 associations and 12,500 owners under management.

Mark Brower

Mark Brower is the CEO of Mark Brower Properties, a PM company in Arizona achieving operational excellence. Mark’s leadership is defined by “Owning the Outcome,” and elevating the property manager role to business and asset manager. Mark influences the industry through advisory roles, podcast contributions and content creation with Second Nature. His mission, “Helping good people do more good,” is embodied in Mark Brower University, aimed at elevating property managers’ skills. His company stands out for its tech-forward approach, focus on value creation and partnership mindset. Mark aims to expand to 100 doors/month by 2026, with plans for national influence, taking part in transforming the industry through positive mindset and value creation.

Daniel Craig

Daniel Craig is passionate about helping entrepreneurs make the most of their God-given talents and believes that financial clarity is crucial to driving commitment and change toward breakthrough profitability.  He is co-author of the NARPM Accounting Standards and PM Operation Standards and Co-Founder of ProfitCoach, a property management-focused financial services company with the mission of helping PM entrepreneurs expand their personal freedom by building highly profitable, self-managing PM businesses. He is blessed to be husband to Megan and father of four children and loves (almost) every minute of it.

Wolfgang Croskey

Wolfgang Croskey is a seasoned real estate professional and the driving force behind Croskey Real Estate, Inc. With a profound commitment to redefining property management through innovation, empathy, and excellence, Wolfgang leads with a vision to empower communities and nurture lasting relationships. His expertise and dedication are reflected in the company’s bespoke approach to real estate solutions, ensuring every client achieves their dreams with unparalleled support and guidance.

Allison DiSarro

Allison DiSarro is the Senior Vice President of Property Management Banking at Enterprise Bank & Trust. She is a leading industry specialist and well known and respected for her vast knowledge of Property Management Trust Accounts and their respective bank and state compliance rules. Allison has been banking ONLY property management companies since 2009, personally banking over $2 billion in trust funds and ensuring their client trust funds are protected according to state and federal law. She often educates the industry on this subject and has been a resource for management companies, auditors, consultants and attorneys as well as finance and accounting personnel.

Sean Forster

As an Industry Principal at AppFolio, Sean Forster works closely with property owners and operators to drive innovation and growth in property management. He stays ahead of technology and market trends, regularly speaking on how operators can leverage these insights to thrive in their markets. Previously, Sean led the product launches for the AppFolio Stack™ marketplace, AppFolio Property Manager Max and AppFolio’s embedded generative AI solution, Realm-X. Beyond AppFolio, Sean volunteers with the National Apartment Association’s Next Gen Committee and mentors graduating students at his alma mater, Boston College. He lives in Santa Barbara, California, with his wife and their increasingly insistent cat.

Cortney Gill

Cortney Gill is a dedicated property manager, proud mother of two daughters and a lifelong San Antonio, Texas, native. With a deep love for her community and a strong entrepreneurial spirit, Cortney has built a thriving career in property management by cultivating trust and strong relationships with her clients. Cortney’s journey into property management began with a vision of providing personalized and attentive service. Over the years, she has distinguished herself through her commitment to excellence, communication and reliability. Her business thrives on referrals, a testament to the loyalty and satisfaction of her clients, who value her integrity and professionalism.

Josh Heintz

Josh Heintz is the Vice President of Partnerships at LendingOne, a leading private lender specializing in real estate investment financing. Backed by LendingOne’s industry-leading SFR education, he partners with property managers to maximize their owners’ investment strategies and provide valuable insights on market trends. Having previously worked for one of the largest property managers in the country, Josh understands how important it is for property managers to connect with and engage their investors on a deeper level. He now connects property managers, and their investors, with tailored financing solutions to help meet their investment objectives, growing both the investor’s portfolio along with the property manager’s doors under management.

Randall Henderson

Randall Henderson is the COO of Rentvine, the technology partner that property managers deserve. He has a wealth of experience with over 20 years in real estate investment, single-family and commercial property management. Prior to Rentvine, Randall spent nearly a decade at Property Management Inc. (PMI), where he held key leadership positions, including Vice President of Residential and Commercial. During his tenure, Randall spearheaded various critical initiatives, leaving an indelible mark on the company’s success. His expertise spans marketing, training, support, and operations.

Peter Hernandez

Peter Hernandez is a native Texan. Fun fact: During his high school years, he was actively involved in various Future Farmers of America programs, through which he honed his skills through state-level team roping competitions. This experience gave Peter early lessons in life, fostering a robust work ethic and developing a passion for overcoming challenges. For the past 15 years, he has been a dedicated member of the National Association of Residential Property Managers. Peter’s professional journey is marked by a consistent track record of driving growth and innovation. As the Director of Sales and Marketing at Mr. Rekey, he led the company’s expansion into 30 major markets. Subsequently, as the Chief Executive Officer of Citizen Home Solutions, he was instrumental in establishing the nation’s first utility concierge service tailored specifically for the property management sector. In his role as Chief Growth Officer at VPM Solutions, he focused on enhancing the company’s brand, contributing to its national recognition. Peter currently serves as the CEO and Founder of PMH, where his focus is to help organizations create frameworks around people-centric strategies to achieve success collectively.

Ray Hespen

Ray Hespen is the CEO and co-founder of Property Meld, the leading residential property maintenance software company. Ray and his co-founder, David Kingman, started Property Meld in 2014 to bring intelligent maintenance to the property management world. His background is rooted in the manufacturing business. As a degreed engineer, his previous roles have involved reducing operating expenses while improving quality and consistency. He has combined this operational knowledge with technology to start one of the fastest-growing real estate technology companies in the United States.

Stacy Holden

Stacy Holden brings over 25 years of experience in the rental housing industry. A former controller at a large property management firm, Stacy has firsthand experience leveraging technology to solve urgent business challenges. In her role as the Vice President, Industry Principal at AppFolio, Stacy engages operators to understand their needs and guides product strategy within AppFolio’s research and development process. Beyond AppFolio, Stacy serves on the board of Portland State University’s School of Real Estate Development and the National Apartment Association.

Brad Johnson

Brad Johnson is CEO of ProfitCoach, a company that helps property management companies expand their entrepreneurial freedom by building highly profitable self-managing companies. Brad’s educational background includes a Business Administration undergraduate degree from NC State, a Master of Divinity degree from Southeastern Baptist Theological Seminary, and the CPM designation from IREM. Brad has been in real estate since 2017 and has experience in HOA management, commercial property management, and up until recently was the CEO of a 1200+ unit single-family residential management company.

Dr. Gary Kustis

Dr. Gary Kustis is a Partner at Herbein Talent Solutions. With over 25 years of experience, Dr. Kustis uses applied psychology to help organizations evaluate individuals for hire or promotion into critical jobs, give feedback to key stakeholders about employee performance, and provide coaching and development services to those who need it.

Peter Lohmann

Peter is the co-founder and CEO of RL Property Management, a residential property management company located in Columbus, Ohio. RL manages over 650 units. Together with his business partner, Peter also owns a handful of rental units as well as a small engineering company. Peter received his bachelor’s degree in electrical engineering and spent five years as a control systems engineer before co-founding RL Property Management in 2013. He has developed a following for his property management process and systems expertise. He loves helping other property management companies succeed with systems and co-founded a private community for property management owners called Crane. Peter also hosts a property management podcast.

Jennifer Merritt

Jennifer Merritt is the COO and Director of Coaching for RentScale, where she has worked with hundreds of property management entrepreneurs and coached over 100 business development managers to produce industry-leading door growth for the last two years. She has over 16 years in sales experience and 9-plus years in real estate experience and is a real estate investor herself. She shares her powerful-but easy-to-understand frameworks and uncommon insights with an approachable style for all levels of experience. In 2024, Jennifer spoke on eight stages and presented everything from Keynote addresses at Southern States and Denver NARPM® to small workshops at CALNARPM, RPM and Keyrenter franchise conferences.

Logan Miller

Logan Miller, Co-Founder of OurPetPolicy, began his career in residential housing with a duplex investment right after college. After receiving many assistance animal requests and encountering significant property damage caused by multiple Emotional Support Animals (ESAs), he discovered that their letter (and many other ESA letters) had been fraudulently obtained online. Realizing the need for a solution, Logan collaborated with legal experts to develop a thorough verification process that exposed fraudulent letters while ensuring compliance with HUD regulations. In 2021, he launched OurPetPolicy, a platform aimed at reducing property damage by promoting responsible animal ownership. Today, OurPetPolicy operates nationwide, converting thousands of fraudulent ESAs into pets.

Jordan Muela

Jordan Muela is the CEO of LeadSimple and host of the “Profitable Property Management Podcast” and co-founder of ProfitCoach, the authors behind the NARPM Accounting Standards. Jordan speaks regularly on the topics of sales, marketing and entrepreneurship.

Mike Nelson, MPM® RMP®

Mike Nelson, MPM® RMP®, has a degree in Real Estate from the University of Georgia, is a licensed broker, and has the GRI designation from the National Association of Realtors, along with the MPM® and RMP® designations from NARPM®. Mike teaches property management and real estate investing for NARPM®, the Georgia Association of Realtors, and other real estate organizations across the country. The Georgia Real Estate Commission selected Mike to serve on their Education Advisory Committee to represent the property management industry. Mike is the managing broker of Excalibur Homes, LLC, which is one of a handful of companies across the country to receive the Certified Residential Management Company (CRMC®) designation from NARPM®. Excalibur represents over 1,400 rental homes in the Metro Atlanta market.

Pete Neubig, MPM® RMP®

Pete Neubig, MPM® RMP®, is the former co-founder of Empire Industries Realty & Property Management, based in Houston, Texas.  He sold his company to Mynd Management, where he was the Vice President of Eastern Operations.  Pete is currently the co-founder and CEO of VPM Solutions. VPM Solutions is an online platform that connects the real estate industry with virtual team members across the globe. Pete is a past Board member for the National Association of Residential Property Managers and is the current host of the NARPM® Radio podcast.

Jeremy Pound

Jeremy Pound has built sales playbooks for some of the fastest-growing property management companies in North America. His deep background in sales process engineering has allowed him to design the kind of sales process that will transform a small service provider or stagnant operation into a thriving company that has the freedom to choose its clients and command premium pricing. As the CEO of RentScale, a consulting firm that helps residential property managers double their door count, he has gained an uncommon insight into the art of selling to accidental landlords, seasoned investors and aspiring owners by working with over 500 property management firms in the last five years. Jeremy is also the publisher of Strategic PM, the magazine for property management entrepreneurs and executives.

Andrea Proeber

Andrea is the Broker and CEO of Great Expectations Realty & Property Management. Other accomplishments include real estate investor, state-licensed instructor, faculty member for the Florida Realtors, successful YouTuber, TikTok content creator, professional speaker, weekly radio show host on WITG 104.7 FM, weekly podcast host for “What’s Up Ocala,” author of the book “How to FSBO like a PRO!” and founding member of the NARPM® Citrus/Alachua/Levy/Marion Counties network group.

Corey Robinson

Corey Robinson is a Partner in Herbein CPAs & Advisors’ Management Advisory Services Department, where he specializes in consulting services and helping business owners address financial management challenges with strategic guidance and practical business advice. As a trusted advisor, Corey serves as a sounding board for his clients, providing services such as budgeting and forecasting, cash flow and revenue management, and other specialized financial projects. He also advises a team of specialists in preparing quality of earnings reports, business valuations, litigation support, cash flow forecasts and operational analyses.

Tiffany Rosenbaum

Starting from the challenge of providing for her child and depending on food storage, Tiffany Rosenbaum transcended adversity to build a prominent real estate empire in different stages of her life across Utah, Texas and Arizona, setting the stage for the creation of wealth for future generations. She is an owner of multiple successful businesses, including Rosenbaum Realty Group, Stunning Stays and Repair Masters Etc.

With a background in psychology, her leadership not only guarantees the success of her enterprises but also equips her with unique insights to assist clients in unleashing their company’s full potential. Tiffany’s commitment to enabling clients to amass their own fortunes underscores her dedication to their empowerment. In her free time, she loves to travel and spend time with her husband and three growing boys.

Kyle Triplett

Kyle Triplett is Senior Vice President of Product for AppFolio, where his mission is to build the platform where the real estate industry comes to do business. He drives innovation and strategic direction for a diverse portfolio of products, including AppFolio Property Manager, AppFolio Realm-X and the AppFolio Stack™ integration marketplace. Kyle brings a relentless focus on customer value and deep real estate industry experience to his role. He joined AppFolio in 2019 through the acquisition of Dynasty, a provider of AI solutions for the real estate market, where he served as Chief Operating Officer and Partner. Earlier, he was the Director of Investment Management for the Los Angeles portfolio at Invitation Homes, one of the largest public REITs in the U.S., overseeing a portfolio of over 80,000 homes. Kyle earned his Bachelor of Arts in Economics and Business from Lafayette College.

Adam Willis

Adam Willis was born in Salt Lake City, Utah, and bred for property management. As a third-generation Realtor and property manager, he has taken a Mom-and-Pop shop through multiple acquisitions. It is now one of the largest family-owned property management companies in the great state of Utah. For the past three years, Adam has had the privilege of speaking at both local and national NARPM® Chapter events, presenting at approximately five different engagements. His sessions have focused on key topics in property management, including building strong teams and optimizing operational efficiency. Sharing insights and practical strategies with fellow property management professionals has been incredibly rewarding for Adam, as he is passionate about helping others grow and succeed in this dynamic industry.